Help
Common Questions
Index
- Find more results, when you've gotten too few. •
- Find the best results, when you've gotten too many. •
- Search for mentions of an organization
- Choosing a collection •
- Jumping between collections •
- Newspapers •
- Obituaries •
- Social Security Death Index •
- Books •
- Documents
- Secure connection and encryption •
- Safely storing your information •
- Take steps to enhance your security •
- Contact us with questions
- How do I set up an account? What are my options? •
- How much does it cost? •
- Where can I view my account information? •
- After I have set up my account, how am I billed? •
- How do I cancel my membership? •
- How do I renew my membership? •
- I need to update my credit card, address, or other account information. •
- My email address and password won't work. What should I do? •
- I've forgotten my password. •
- I've forgotten the email address I used to register. •
- Can my library, business or institution share one account?
