Help
Common Questions
Index
- Find more results, when you've gotten too few.
- Find the best results, when you've gotten too many.
- Search for mentions of an organization
- Choosing a collection
- Jumping between collections
- Newspapers
- Obituaries
- Social Security Death Index
- Books
- Documents
- Secure connection and encryption
- Safely storing your information
- Take steps to enhance your security
- Contact us with questions
- How do I set up an account? What are my options?
- How much does it cost?
- Where can I view my account information?
- After I have set up my account, how am I billed?
- How do I cancel my membership?
- How do I renew my membership?
- I need to update my credit card, address, or other account information.
- My email address and password won't work. What should I do?
- I've forgotten my password.
- I've forgotten the email address I used to register.
- Can my library, business or institution share one account?
