Careers

NewsBank's vision is to be the best company for its employees, customers, business partners and communities. For more than 40 years, NewsBank, inc. has been one of the world's premier information providers, offering a variety of value-added research and education products and services to schools, libraries, publishers, professionals and consumers through several brands.

NewsBank strives to provide its employees with job satisfaction, financial reward and opportunities for growth in a challenging, team-oriented work environment. Also, NewsBank employees strive to be responsible citizens in their relationships with fellow employees, customers, business partners and the communities in which they live and work.

Interested in working at NewsBank or its Readex division? Please browse through the listings of current employment opportunities below.

Available Positions

Click a position below for additional details and contact information.

Location: Chester, VT (hybrid)

Are you looking for a professional part-time role that offers a flexible schedule and the opportunity to work some of those hours from home?  Are you looking to join a stable company that has been in business for more than 50 years and has offered its employees challenging intellectual work?  This may be the role for you!

The Purchasing Administrator processes order requests in a timely manner, insuring the best possible pricing and delivery terms for NewsBank. They maintain accurate records of transactions and provide routine reporting to the Finance Department on all transactions.

Essential Duties and Responsibilities:

  • Process initial and updated purchase order requests
  • Work with Accounts Payable and Finance team to ensure purchase orders match invoices
  • Request price quotes
  • Verify supplier invoices against quotes and confirmed purchase orders to approve for payment
  • Resolve any delivery issues and ensure delivery of all purchase orders placed
  • Complete daily/monthly reporting for upper management
  • Insure that best security practices are used to secure confidential information relating to credit cards, credentials, bank account information, etc.
  • Sourcing suppliers based on price, availability, and quality
  • Coordinating with shipping agencies and sellers to ensure timely deliveries
  • Oversee the integrity and quality of delivered goods and services
  • Maintain vendor lists and update and maintain credentials using the 1Password system
  • Review purchase orders and research/negotiate optimized pricing and delivery terms
  • Assist in documenting Purchasing processes and procedures as requested
  • Maintain purchasing files and documents as directed
  • Works closely with purchase order requesters to ensure accuracy
  • Other duties as assigned

Requirements

High School Diploma and minimum of 1-3 years experience in a similar position that demonstrates:

  • Analytical thinking
  • Attention to detail
  • Good organizational and communication skills
  • Commitment to the needs of internal and external customers
  • Initiative and problem solving skills
  • Great Plains experience a plus
  • 1Password experience a plus
  • Good Negotiating skills
  • Cooperation with team members to resolve problems and achieve goals

Benefits

Paid prorated personal time quarterly and access to 401k retirement savings plan after 6 months. On-site fitness center in Chester, VT.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Naples, FL; Remote

Are you passionate about helping others succeed? Are you seeking a new opportunity to apply your experience working in or with Academic institutions? Do you enjoy collaborating with customers? Do you have experience training faculty or librarians on new resources? If so, we have a talented team for you to join at NewsBank.

Successful candidates are tenacious, detail-oriented, enjoy learning and thrive in a dynamic environment, and will be responsible for, but not limited to:

  • Proactively onboarding, training, and driving usage with new and existing Academic institutions
  • Partnering with our Academic Sales team
  • Sharing best practices with Academic institutions to improve usage of their NewsBank resources
  • Maximizing product adoption with faculty and students
  • Developing customer advocates to capture testimonials
  • Sharing leads and best use customer stories with Sales to generate upgrades

QUALIFICATIONS/EXPERIENCE:

  • 2+ years working in or with Academic institutions
  • Exceptional communication skills (verbal, written, active listening)
  • Ability to convey a positive and engaging professional image to customers
  • Positive, pleasing personality
  • Establish and maintain customer relationships
  • Ability to multi-task
  • Good problem-solving skills, attention to detail, follow-through
  • Excellent organizational skills
  • Team player
  • Takes initiative; ability to work independently
  • Proficient with CRM, standard software including on-line meeting software, Microsoft Office, and Excel
  • Bachelor’s degree

NewsBank, inc. has been a premier information provider for 50 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world.

Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester, VT; Remote

Are you an experienced Project Manager looking for a new and exciting opportunity to lead initiatives in an agile and fast-paced organization? Are you energized by working across a variety of stakeholders, team members and developers? Do you have strong communication skills that enable you to be an expert at group facilitation and negotiation? Do you value an active role in shaping and growing an agile project management culture? If so, we have a talented team for you to join at NewsBank.

Successful candidates must thrive in a fast-paced, team-oriented environment, possess excellent interpersonal skills, and have background in areas such as:

  • Ability to manage projects across multi-functional groups such as software development, technology, operations, marketing, sales, customer support and senior management
  • Experience with the software development lifecycle from conception through product delivery
  • Experience with scrum and the principles of Agile development including working hands-on as a scrummaster
  • Excellent communication and group facilitation skills including the ability to tailor communications to differing audiences – from technical teams through executives
  • Ability to handle multiple priorities and adjust quickly to changes in priorities
  • Ability to work collaboratively with a variety of people, roles, and skill levels
  • Developing effective relationships with key project stakeholders
  • Experience preparing communications regarding resourcing, time budgeting, and overall project status
  • Proven track record of applying business acumen to bring actionable project plans to completion
  • Project Management Certification a plus

For more than 50 years, NewsBank, inc. has been one of the world's premier information providers, offering a variety of value-added research and education products and services to schools, libraries, publishers, professionals and consumers through several brands.

Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off, and on-site fitness center at our Chester, VT location.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: TX, US; Remote

Sales Representatives are responsible for achieving sales territory growth goals by selling NewsBank resources to Public Libraries in their assigned territory. The Sales Representative position is a consultative sales role with some travel and can be in the Naples, Florida office or you may work remotely from your home office located in Texas, or elsewhere in the United States.

Essential Functions:

  • Achieve or exceed individual goals e.g., prospect sales, renewing existing customer subscriptions, and upgrading of existing customers.
  • Generate leads and add new opportunities into your pipeline
  • Move opportunities in your pipeline to a sale
  • Strategize and grow your territory
  • Develop territory and account strategies in collaboration with Sales Management
  • Schedule appointments to uncover customer and prospects’ needs
  • Accurately forecast your sales pipeline
  • Accurately record all activity in Customer Relationship Management (CRM) software
  • Participation at trade shows/conferences as directed by Manager
  • Responsible for daily, weekly, and monthly reporting on pipeline management
  • Work closely with various departments including Marketing, Product Management and Development, and Customer Service
  • Responsible for completion of other job duties as from time to time assigned

Experience & Background Qualifications:

  • Prior Public Library phone and face to face sales experience
  • Proven success with past sales results
  • Bachelor’s degree
  • Top Performer with the ability to sell new business and manage subscription renewal business
  • Proficient with CRM, standard software including on-line meeting software, Microsoft Office, and Excel
  • Ability to convey a positive and professional image to customers

Position Requirements

  • 2+ years of successful sales experience
  • Achieve or exceed goals
  • Demonstrated experience in consultative selling
  • Conduct high-impact virtual and live presentations/demonstrations of NewsBank’s resources
  • Excellent communication skills
  • Excellent time management skills

About NewsBank

NewsBank, inc. has been a premier information provider for more than 45 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world.

Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Naples, FL

If you have a strong background and experience in desktop/server support and enjoy providing timely, reliable, and highly independent support to a corporate-wide user base across multiple sites, we want to talk to you! You will be interfacing with multiple levels of functional management regarding current and future computing needs.

Requirements

  • 5-10 years of experience in the field or a related area;
  • Experience installing, diagnosing, troubleshooting Windows 10/11 computers and Windows servers in a Windows Active Directory Domain network using TCP/IP;
  • Experience installing hardware and software on desktops, notebooks, and servers ensuring full functionality on network, printer and applications connections;
  • Experience in remote server administration tools (RSAT) and PowerShell scripting;
  • Experience installing wired/wireless routers, switches, hubs with an understanding of the OSI model;
  • Relevant skills with Microsoft Office products including Outlook, Teams, Excel, Word, PowerPoint, and Access;
  • Experience in Office 365 administration including SharePoint migration and security management is highly desired;
  • Experience in VoIP/Cloud PBX/UCaaS administration is highly desired;
  • Outstanding customer service and interaction skills in person and by phone;
  • Excellent verbal and written communication skills.

If the opportunity to learn and grow in a dynamic environment is important to you, this may be the perfect time to join a stable company that is celebrating its 50th anniversary in business, serving the information needs of customers worldwide.

NewsBank, inc. is a growing, private company that partners with over 14,000 current and historical news sources and archival collections worldwide to provide schools, libraries, universities and genealogists with valuable primary source information.

When you join NewsBank, you become part of a family that has adapted to meet the changing needs of our markets for decades. Twenty-four percent of our workforce has been with NewsBank for more than 20 years, and if you join us, you’ll understand why!

Comprehensive benefits package includes health, dental, life, supplemental life, short-term disability insurances, 401(k) retirement savings plan, and flexible spending plans.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester, VT; Remote

If accuracy and detail are important to you, this may be a great opportunity to join a stable company that is celebrating its 50th anniversary in business serving the information needs of customers worldwide. We are looking for a Financial Services and Collections Representative to process orders and invoice in a timely manner and contact customers regarding open invoices. This position is responsible for maintaining and auditing customer accounts to ensure accurate billing information, daily reporting and acting as a backup in this area. This position can be located at our Chester, VT offices, with remote or hybrid considered.

ESSENTIAL DUTIES and RESPONSIBILITIES

  • Process initial and renewal invoices
  • Maintain customer accounts to ensure accurate billing information
  • Complete daily reporting for upper management
  • Complete daily closing and balancing of all companies
  • Audit initial orders to insure accurate pricing and compliance with company policies
  • Maintain price lists
  • Contacts customers and works with Sales concerning open invoices and collecting delinquent accounts for both NewsBank and Readex division.
  • Call customers and fax, email or mail invoices or retypes related to collection of accounts
  • Maintain constant communication with Sales and Management regarding issues with customers
  • Process and distribute reports on the status of collections and cancellation requests.
  • Apply daily cash in Accounts Receivable system
  • Backs up members of the Financial Services team as required
  • Perform other duties as may be required

QUALIFICATIONS

  • High School Diploma and minimum of 1-3 years experience in a similar position that demonstrates:
  • Analytical thinking
  • Attention to detail
  • Excellent verbal and written communication skills
  • Commitment to the needs of internal and external customers
  • Initiative and problem-solving skills
  • Cooperation with team members to resolve problems and achieve goals
  • Flexibility to work extended hours when required to complete month-end and quarter-end tasks

Comprehensive benefits package including health, dental, life, supplemental and short-term disability insurance, 401k retirement savings plan with company match, Flexible Spending and Dependent Care Savings accounts, flex-time options, holidays, vacation, and personal paid time off and fitness center in Chester.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester, VT; hybrid or remote considered

This position provides support, service, guidance and satisfaction to customers, both internal and external that is head and shoulders above others in our industry.

Position may be located at our Chester, VT offices, with hybrid or remote arrangement considered

RESPONSIBILITIES:

  • Assist customers with problems and respond to comments related to NewsBank and Readex products
  • Contact new customers to welcome and orient them to their new products
  • Setup customers with access to our products including product setup, configuration, and authentication
  • Train and assist customers with accessing NewsBank and Readex products
  • Train other personnel, including Customer Service and Sales, on product and technical issues including providing appropriate training materials
  • Coordinate with other departments to resolve customer issues
  • Support Sales team with customer accounts and renewals
  • Alert Sales team to opportunities as well as problem accounts
  • Support Customer Engagement team with customer accounts to facilitate adoption and usage
  • Research and process claims
  • Send and follow up on license agreements for customers
  • Review orders and shipments and track status/shipments when necessary
  • Monitor and report on Customer Usage
  • Maintain system information, including customer, product and CRM maintenance information
  • Provide regular feedback to Management on the status of open customer issues and complaints

QUALIFICATIONS:

  • Associate degree or equivalent from a two-year college or technical school preferred
  • Excellent verbal and written communications skills with a high degree of technical aptitude
  • Strong organization skills and history of demonstrating initiative
  • Ability to work independently in a fast-paced, challenging environment
  • Ability to multitask multiple priorities in a positive and supportive manner

For 50 years, NewsBank, inc. has been one of the world's premier information providers, offering a variety of value-added research and education products and services to schools, libraries, publishers, professionals and consumers through several brands.

Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off, and on-site fitness center in Chester, VT.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester, VT; hybrid or remote considered

NewsBank's content is derived via partnerships with leading news providers worldwide. This key position supports news publishers, enabling them to leverage their content and archived content online through hosting, distribution and e-commerce services. In cooperation with our Rights and Permissions team, the Customer Service Representative – Publisher Support manages NewsBank services for assigned publishing partner accounts. To perform this job successfully, an individual must be able to perform each essential function satisfactorily and be able to multi-task.

Position may be located at our Chester, VT offices, with hybrid or remote arrangement considered

RESPONSIBILITIES:

  • Manages incoming and outgoing communications to resolve data feed issues
  • Assists in creating, launching, and supporting our hosted e-commerce websites
  • Troubleshoots and resolves publisher technical issues relating to NewsBank products and services
  • Provides training for publishers as appropriate
  • Works with Rights and Permissions colleagues, publishers, and other vendors to ship master microfilm to NewsBank
  • Monitors and assists management of assigned accounts’ microfilm digitization
  • Collaborates with other corporate departments to find solutions to problems, improve processes, and develop new or improved services
  • Participates as a member of cross-functional team meetings and assigned projects
  • Maintains systems information, including customer information, product maintenance information and Customer Relationship Management (CRM) maintenance information
  • Communicates issues to appropriate departments as they relate to content
  • Performs other duties as may be required

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and /or ability required.

  • Associates degree (A.A.) or equivalent from two-year college or technical school, or a minimum of one-year related experience and/or training, or equivalent combination of education and experience
  • Prior experience in a customer service role
  • Able to adapt to rapid change, high level of patience and understanding, ability to work independently and with confidence, excellent verbal and interpersonal skills
  • Experience with Microsoft Office programs and Windows environment and ability to learn new software programs
  • Understanding of FTP protocol and other data delivery methods preferred
  • Knowledge of html with proven experience building websites preferred
  • Ability to use the Internet to solve customer problems
  • Ability to work well under pressure and to work in an office environment

For 50 years, NewsBank, inc. has been one of the world's premier information providers, offering a variety of value-added research and education products and services to schools, libraries, publishers, professionals and consumers through several brands.

Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off, and on-site fitness center in Chester, VT.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Naples, FL; Remote

K12 Field Sales Representatives are responsible for achieving sales territory growth goals by selling NewsBank resources to K12 School Districts, Private Schools, and Urban Districts in their assigned territory. The Field Sales Representative position is a consultative sales role with some travel and can be in the Naples, Florida office or you may work remotely from your home office located in the United States.

Essential Functions:

  • Achieve or exceed individual goals e.g. prospect sales, renewing existing customer subscriptions, and upgrading of existing customers.
  • Generate leads and add new opportunities into your pipeline
  • Move opportunities in your pipeline to a sale
  • Strategize and grow your territory
  • Develop territory and account strategies in collaboration with Sales Management
  • Schedule appointments to uncover customer and prospects’ needs
  • Accurately forecast your sales pipeline
  • Accurately record all activity in Customer Relationship Management (CRM) software
  • Participation in market strategy and sales meetings
  • Participation at trade shows/conferences as directed by Manager
  • Participation at annual sales meeting
  • Responsible for daily, weekly, and monthly reporting on pipeline management
  • Work closely with various departments including Marketing, Product Management and Development, and Customer Service
  • Responsible for completion of other job duties as from time to time assigned

Experience & Background Qualifications:

  • Prior K12 phone and face to face sales experience
  • Success selling to district level curriculum coordinators
  • Proven success with past sales results
  • Successful consultative sales experience
  • Experience with K-12 curriculum companies
  • Bachelor’s degree
  • Top Performer with the ability to sell new business and manage subscription renewal business
  • Proficient with CRM, standard software including on-line meeting software, Microsoft Office, and Excel
  • Ability to convey a positive and professional image to customers

Position Requirements

  • 2+ years of successful K12 sales experience
  • K12 Teacher or Coordinator a plus
  • Achieve or exceed goals
  • Demonstrated experience in consultative selling
  • Conduct high-impact virtual and live presentations/demonstrations of NewsBank’s resources
  • Excellent communication skills
  • Excellent time management skills

About NewsBank

NewsBank, inc. has been a premier information provider for more than 45 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world.

Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Remote

Insightful, powered by NewsBank, inc., is looking for an Account Executive to hunt for new business in the Higher Education and Healthcare Foundation Markets. Insightful is a new software that helps nonprofits know more about their donors and the topics they care about to improve philanthropic engagement. 

You will use your sales and communication skills to cultivate strong relationships with prospects and customers, uncover their needs, win new customers, and secure renewals. If you are entrepreneurial, motivated, results-driven, and a team player, we’d like to meet you!

Location: Remote

Responsibilities

  • Drive the entire sales cycle from initial customer engagement to closed sales 
  • Drive new sales, upgrades, and maintain renewals
  • Building account strategy and territory plan
  • Uncover customer needs
  • Build long-term trusting relationships with clients
  • Report on (weekly/monthly/quarterly) sales results
  • Identify and use effective prospecting strategies to connect with Insightful prospects
  • Achieve daily and monthly activity and lead metrics
  • Maintain data health management

Requirements

  • 3-5 years proven success achieving or exceeding sales quotas
  • Consultative Selling experience
  • Ability to sell on value vs. technical functionality
  • Excellent communication and negotiation skills
  • A positive attitude
  • Attention to detail
  • Ability to deliver engaging presentations

About NewsBank

NewsBank, inc. has been a premier information provider for more than 45 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world. Our corporate offices are located in beautiful and sunny Naples, Florida.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor