Frequently Asked Questions

Index

• Commonly asked questions about the new site
• Getting Started
  • Explore Your Family History
  • Advanced Search - Refine Your Search
  • How do I find a particular person?
  • How do I find more results? I'm not finding enough
  • How do I narrow my results? I've gotten too many
  • Hire a Genealogist
    While our site specialists offer free help and support, Monday through Friday, from 7 a.m. to 6 p.m. Mountain time, we do not provide research or family tree services. Should you wish to hire a Genealogist, we partner with Legacy Tree Genealogists. You will receive $50 off when you use this link   and the code SAVE50. (This is a sponsored link with a trusted partner. NewsBank inc./GenealogyBank.com earn a small commission from these referral sales.)
• Find Better Matches
  • Find more results, when you've gotten too few
  • Find the best results, when you've gotten too many
  • Search for mentions of an organization
• Useful Tips
  • Save an item to your computer
  • Emailing an item
  • Print an item
  • Download an item
• Searching by Collection
  • Choosing a collection
  • Jumping between collections
  • Newspapers
  • Obituaries
  • US Federal Census
  • Social Security Death Index
  • Books
  • Documents
• Advanced Techniques
  • Phrase Searching
  • Proximity Operators
  • Wild Cards
• How to Search for Specific People
  • Name of Deceased
  • Limit by Date
  • Enter personal details
• Email Alerts
  • What kind of alerts can I set up?
  • How do I create an alert?
  • How do I turn off an alert?
  • How often will I get an alert?
  • Is there a limit to how many alerts I can get?
• Technical Questions
  • What do I do if I get an error?
  • What does it mean if I get a "we can't find this page" error?
• Security
  • Secure connection and encryption
  • Safely storing your information
  • Take steps to enhance your security
  • Contact us with questions
• LDS Free GenealogyBank Access
  • How do I obtain a free access GenealogyBank membership?
  • Will I be able to get a free account in the future?
  • How long will I continue to have a free membership to GenealogyBank?
  • What happens if I don’t use my free GenealogyBank membership after I register, will I lose my access?
  • How do you know that I am a member of the Church of Jesus Christ?
  • What other information of mine does FamilySearch share with GenealogyBank?
• Account and Billing Questions
  • How do I set up an account? What are my options?
  • How much does it cost?
  • Where can I view my account information?
  • After I have set up my account, how am I billed?
  • How do I cancel my membership?
  • How do I renew my membership?
  • I need to update my credit card, address, or other account information
  • My email address and password won't work. What should I do?
  • I've forgotten my password
  • I've forgotten the email address I used to register
  • Can my library, business or institution share one account?