Frequently Asked Questions
Index
- Commonly asked questions about the new site
- Getting Started
- Explore Your Family History
- Advanced Search - Refine Your Search
- How do I find a particular person?
- How do I find more results? I'm not finding enough
- How do I narrow my results? I've gotten too many
- Hire a Genealogist
While our site specialists offer free help and support, Monday through Friday, from 7 a.m. to 6 p.m. Mountain time, we do not provide research or family tree services. Should you wish to hire a Genealogist, we partner with Legacy Tree Genealogists. You will receive $50 off when you use this link and the code SAVE50. (This is a sponsored link with a trusted partner. NewsBank inc./GenealogyBank.com earn a small commission from these referral sales.)
- Find Better Matches
- Useful Tips
- Searching by Collection
- Advanced Techniques
- How to Search for Specific People
- Email Alerts
- Technical Questions
- Security
- LDS Free GenealogyBank Access
- How do I obtain a free access GenealogyBank membership?
- Will I be able to get a free account in the future?
- How long will I continue to have a free membership to GenealogyBank?
- What happens if I don’t use my free GenealogyBank membership after I register, will I lose my access?
- How do you know that I am a member of the Church of Jesus Christ?
- What other information of mine does FamilySearch share with GenealogyBank?
- Account and Billing Questions
- How do I set up an account? What are my options?
- How much does it cost?
- Where can I view my account information?
- After I have set up my account, how am I billed?
- How do I cancel my membership?
- How do I renew my membership?
- I need to update my credit card, address, or other account information
- My email address and password won't work. What should I do?
- I've forgotten my password
- I've forgotten the email address I used to register
- Can my library, business or institution share one account?