GenealogyBank Renewal and Cancellation Terms

Cancellation Terms

(a) Subscription Memberships: NewsBank allows you to cancel your GenealogyBank membership online at any time. Click the section “Subscription and Payment” , then click “Cancel Subscription”. Continue through the cancellation process until you click “Finish”. You will receive an email confirmation of your cancellation. Your membership will be cancelled and will not renew.

NewsBank allows you to receive a full refund of your GenealogyBank membership any time within the first thirty days (30 days) after your initial membership begins if purchased with a credit card and your account has not been terminated due to a breach by you. In order to receive a refund, you must contact customer service at 1-866-641-3297 (Monday - Friday from 7 a.m. to 6 p.m., MST) or by email at support@genealogybank.com.

Your cancellation must be received by end of business (6:00 p.m. Mountain Time) on the 30th subscription day. If the 30th subscription day falls on a weekend or holiday, then the refund period is extended to include the next day that is not a weekend or holiday.

After the deadlines noted above, you may still cancel your membership online as stated above but no refund will be issued for unused subscription periods.

(b) Shipped products: No returns are accepted on books or other shipped goods unless there has been a mis-shipment or the product is damaged or defective. Books or other shipped goods that are found to be defective or damaged will be replaced. Please contact customer service immediately at 1-866-641-3297 (Monday - Friday from 7 a.m. to 6 p.m., MST) to report any problems with your order.

Subscription Terms

(a) Subscription Terms: For your convenience, all Site licenses are automatically renewing. This means that once you have become a subscriber, your subscription will be automatically renewed and you will be charged based on the membership you have chosen unless you cancel.